Boon Edam Inc. Launches Advanced Customer Care Support Program in the Americas

Other News   Subscribe to FREE newsletter

Sep 17, 2012

Lillington, NC - Boon Edam, Inc., the leading manufacturer of security entrance solutions in North America, has announced the launch of a comprehensive support program for its valuable dealers and resellers called Advanced Customer Care. The goal of this new program is to facilitate efficient product installations and expert maintenance through unsurpassed communication, preparation, training and support.

Advanced Customer Care offers four distinct stages of support that are initiated with a customer before an upcoming product installation:

• Capabilities Assessment - Gather information about the customer/installer regarding their experience with Boon Edam products or similar products and recommend a training plan.
• Installation Coordination - Review the installation and site requirements, scope of work, etc. Provide commissioning support for access control integration and building safety tie-ins.
• Training - Provide customized technical training as needed using a wide variety of possible training topics and mechanisms.
• Review - Finalize project completion documentation, review the installation and re-assess capabilities, and suggest further product training, if needed.

“One of our biggest strengths over the years has been our customer service and technical training programs.” says Zac Ellet, Technical Services Manager. “Our new Advanced Customer Care initiative is centered on being proactive. We’ve developed a method of anticipating our customer’s needs during the sales cycle to deliver a customized level of service and training that meets those needs during the installation and subsequent maintenance period. The end result is no surprises and minimal cost overruns for our customer. Ultimately, we both can meet and exceed the expectations of the end user.”

Advanced Customer Care is available to Boon Edam dealers and resellers in North, Central and South America.

For other relevant searches, you might want to try: